Frequently Asked Questions¶
Products and capabilities¶
Which NTWIST product do I need?¶
It depends on your industry.
Mining operations (geology, mine planning, blending, ROM pad, mineral processing): MineMax, with one or more of its five applications:
- Stockpile management and grade reconciliation: OreMax
- ROM pad management and short-term feed forecasting: DynaMax
- Mill optimization and operating targets: MillMax
- Multi-period blending and reclaim planning: PlanMax
- Haul truck and shovel fleet optimization: HaulMax
Manufacturing operations (scheduling, work-order execution, shop-floor visibility, operations KPIs): Nexus iMES, with one or more of its four core capabilities:
- Trusted Scheduling and Rescheduling
- Shop-Floor Execution and Visibility (iMES)
- Master Data and Constraint Management
- KPIs, Bottlenecks and Operational Insights
Most customers start with one application and add more as the data and operating model mature.
Can MineMax applications be deployed standalone?¶
Yes. Each of the five applications runs independently. OreMax can be deployed without DynaMax, and so on. The applications also work better together: PlanMax uses OreMax and DynaMax inventory models, MillMax uses upstream feed characterization from OreMax and DynaMax, and so on.
Can Nexus iMES capabilities be deployed standalone?¶
The Trusted Scheduling and Master Data layers are the foundation. Most customers start with these and then layer in Shop-Floor Execution and KPI capabilities. Master Data can be deployed first as a standalone foundation.
Do you support our existing historian, MES, or ERP?¶
In most cases, yes.
| Product | Common integrations |
|---|---|
| MineMax | OSI PI, SCADA / DCS, fleet management systems, LIMS, SharePoint and network drives, SQL servers, data lakes |
| Nexus iMES | Microsoft Dynamics 365, SAP, NetSuite, Infor, Epicor, Plex MES, OPC UA, MTConnect |
See Data Integration for details.
Are NTWIST products real-time?¶
It depends on the application. MillMax and DynaMax support near real-time advisories. PlanMax and OreMax operate on shift, day, and longer horizons. Nexus iMES scheduling and execution updates flow within seconds.
Deployment¶
Where do NTWIST products run?¶
NTWIST supports flexible deployment: fully-managed NTWIST Cloud, customer-managed cloud (in your own Azure, AWS, or GCP tenancy), or on-premises. See Deployment Model.
How long does a deployment take?¶
A typical first-application deployment runs eight to sixteen weeks for MineMax, with eight to twelve weeks typical for Nexus iMES. Nexus customers often see a first trusted schedule within 30 days when data is clean.
Do we need to send data to NTWIST?¶
By default, no. Process and operational data stays inside your environment. Optional NTWIST-managed services exist and require explicit customer opt-in.
Can NTWIST products run air-gapped?¶
Yes. We support air-gapped deployments. Updates are delivered as signed offline bundles.
Security and compliance¶
Is NTWIST SOC 2 certified?¶
NTWIST is in active SOC 2 Type I audit. See Security Overview.
How do you handle customer data?¶
See Data Handling. Short version: customer data stays inside customer infrastructure, encryption in transit and at rest is enforced, and NTWIST personnel access is logged and time-bounded.
Who can access my deployment?¶
By default, only personnel you authorize. NTWIST staff access is provisioned through a zero-trust gateway, requires multi-factor authentication, and is logged for audit. See Access Controls.
Support and pricing¶
What support do you offer?¶
See Service Levels. All customers receive named customer success engineering, plus a defined incident channel.
Can we pilot before committing?¶
Most engagements begin with a defined-scope proof of value, typically four to eight weeks, on a single process unit or production area. Reach out via ntwist.com.
How are NTWIST products licensed?¶
Annual subscription per application per site (for MineMax) or per site and capability (for Nexus iMES), with volume tiers based on deployment scope. Pricing details are shared during commercial discussions.