Support¶
This section describes how to engage NTWIST support, what to expect on service levels, and how to report incidents.
Sections¶
- Contact: how to reach NTWIST for support, security, and general inquiries.
- Service Levels: standard service-level commitments by severity and product tier.
- Incident Reporting: how to report a production incident and what to expect from NTWIST.
Quick reference¶
| Need | Channel |
|---|---|
| Existing customer, urgent production issue | Customer success lead, or the named on-call channel for your deployment |
| Existing customer, planned change or question | Customer success lead |
| Security or vulnerability report | Contact page, security route |
| Documentation feedback | Contact page |
| New business inquiry | ntwist.com |
If in doubt, start with your customer success lead. We will route to the right team internally.